Protocol

Categories: Politics & Social Sciences, Self-Help

Capricia Penavic Marshall, chief of protocol under President Obama and White House social secretary in the Clinton administration, explains how diplomacy, etiquette and cultural understanding shape outcomes on the world stage and in everyday life.

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• Hillary Clinton: “In life and in diplomacy, empathy and soft power matter. @AmbassadorCPM's new book, out now, is an indispensable guide to both.”