Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

By Leonard L. Berry, Kent D. Seltman

Categories: Business & Money, Medical Books

Leonard Berry and Kent Seltman study the Mayo Clinic, the medical center founded in Rochester, Minnesota, in the late nineteenth century. They explain how Mayo built a culture that puts the needs of patients first, with salaried doctors working in teams and strong shared values. The authors draw lessons on leadership, teamwork, service and brand building for organizations in any industry.

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• Shane Parrish: “The Mayo Clinic in Rochester, Minnesota is one of the most remarkable organizations in the world. It was founded around the time of the Civil War and is still considered one of the premier healthcare organizations in the United States, with a distinctly unique operating model.”