Difficult Conversations: How to Discuss What Matters Most

By Douglas Stone, Bruce Patton, Sheila Heen

Categories: Business & Money, Self-Help

From the Harvard Negotiation Project, Douglas Stone, Bruce Patton and Sheila Heen explain how to handle the conversations we most want to avoid. They show that every difficult conversation is really three conversations: about what happened, about feelings and about identity. The authors offer practical steps for listening, expressing feelings, understanding the other person's story and solving problems together, helping readers turn conflicts at work and at home into productive discussions.

Recommended by 1 person

• Shane Parrish: “I’ve been doing a lot of self reflection recently on how my conversations go astray and how my unspoken thoughts and feelings derail my best intentions in conversations. Difficult conversations was an eye opener for me, offering a foundation for improving all of my conversations.”